Our Policy & Privacy Policy
These terms and conditions apply to all bookings made to stay at Salus Apartment, whether made
via our website, by email or over the telephone. They contain important
information about your stay.
Your Booking Request
Your booking will not be complete until you receive a confirmation from us via email or telephone.
Payment policy
We require credit or debit card details from you to confirm your booking. Where you have reserved a
‘Prepaid’ room, your card will be charged with the non-refundable room rate when
you make your reservation. Where you have made any other type of reservation,
your card will not be charged unless one of the events specified occurs,
for example if you cancel your booking after the allotted time.
Changing or Cancelling your Booking
Cancelling a booking is subject to each booking type. For further information please send an email
to info@sulusgozo.com or contact us on +356 79540089(Whatsapp)
Pet-friendly Amenities
Pet stays: Dogs and cats of any breed or medium to small size are welcome to stay for an additional charge of 20 Euro when the entire Apartment is rented.
Pet Policy Guidelines
Cleaning Fee: A cleaning fee of €40 will apply if the pet soils the place.
Owner Responsibility:
Pet owners assume full responsibility for any damage caused by their pet to the property and agree to
indemnify the apartment owner for any resulting costs.
Supervision of Pets:
Dogs must not be left unattended in guest rooms at any time.
Cats must be kept in a crate when in the room.
Security Deposit
Upon confirming a reservation, we will require a security deposit to be given either prior to
arrival or upon check in. A security deposit may either be provided in cash, or
by means of securing the value in question on a debit/credit card. The value of
the security deposit will be quoted to you beforehand, and will be dependent on
the length of stay, and on the accommodation/services booked.
Credit card imprints may be required on or prior to arrival to cover the cost of any key deposit or any extras. Any extras must be settled in full prior to the client’s departure.
Clients should be aware that they will be liable for any damages or breakages
caused whilst in the accommodation. The security deposit will be returned in
full to the client within seven (7) days of the end of your stay, provided there has been no breakages or damages to the accommodation by the guest.
Breakages and damages
The client named on the
reservation confirmation is directly responsible for all breakages and damages
to the accommodation caused by the client or its guests. If there are breakages
or damages unnoticed at time of check-out, we will notify the client by email within seven (7) days of the client leaving, providing a detailed breakdown of the issues and the costs of rectifying them.
Data & APP Privacy Policy
Last Updated: 26/11/2025
This Privacy Policy explains how Salusgozo.com we collect, uses, and protects your personal data when you visit our website, create an account, or make short-let bookings.
We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and all applicable data protection laws.
1. Data Controller
The data controller responsible for your personal data is:
SalusGozo.com
11, Capital Heights, Santa Martha Street, Victoria, Gozo, Malta
admin@salusgozo.com
+356 79840089
2. Personal Data We Collect
We collect the following categories of personal data:
2.1 Information You Provide
When you create an account or make a booking:
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Full name
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Email address
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Phone number
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Password (hashed and encrypted)
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Booking details (dates, property selected, special requests)
2.2 Information Collected Automatically
When you use the website:
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IP address
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Browser type and version
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Device information
2.3 No Credit Card or Payment Data
We do not collect, store, or process credit card or other payment information on our website.
If payments are handled through a third-party provider (e.g., bank transfer, PayPal), you will be directed to their secure payment portal.
3. Purpose and Legal Basis of Processing
We process your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Contract performance |
| Processing and confirming bookings | Contract performance |
| Communicating with you about bookings or support | Legitimate interest & contract performance |
| Improving our website and services | Legitimate interest |
| Security, fraud detection, and misuse prevention | Legitimate interest |
| Compliance with legal obligations | Legal obligation |
4. How We Use Your Data
Your personal data may be used to:
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Manage your account and bookings
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Provide customer service
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Send confirmation emails and service notifications
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Personalize your experience
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Monitor website performance and security
We do not sell or rent your personal data to third parties.
5. Data Sharing
We may share your personal data with:
5.1 Service Providers
For:
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Hosting
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Website analytics
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Email communication
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Customer service tools
All service providers are bound by GDPR-compliant data processing agreements.
5.2 Property Hosts
We share only essential booking information needed to prepare for your stay.
5.3 Legal Requirements
We may disclose data when required by law or to protect our rights.
6. International Data Transfers
If we transfer data outside the European Economic Area (EEA), we use:
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Standard Contractual Clauses (SCCs), or
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Other GDPR-approved safeguards
7. Data Retention
We retain your data only as long as necessary for:
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Account management
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Booking history
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Legal/reporting requirements
Typically:
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Account information: stored until account deletion
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Booking information: 6 years (legal obligation)
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Cookies: per cookie policy
8. Your GDPR Rights
Under GDPR, you have the right to:
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Access your personal data
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Rectify incorrect or incomplete data
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Erase your data (“right to be forgotten”)
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Restrict processing
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Object to processing
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Data portability
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Withdraw consent at any time (where applicable)
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Lodge a complaint with a supervisory authority
To exercise your rights, contact us at: admin@salusgozo.com
9. Account Deletion
You may delete your account at any time by:
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Using the account settings on the website, or
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Contacting us directly
All personal data will be permanently removed unless we are legally required to retain specific information.
10. Cookies
We use cookies to:
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Enable essential website functions
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Remember preferences
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Improve performance
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Provide analytics
You can control or disable cookies in your browser settings.
See our Cookie Policy for details.
11. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
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Encryption
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Secured servers
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Access controls
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Hashing of passwords
However, no online system can guarantee 100% security.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be posted on this page with the “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, contact:
Salusgozo.com
Email: admin@salusgozo.com
Address: 11, Capital Heights, Santa Martha Street, Victoria, Gozo, Malta